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By Holly Green
Twenty-five years ago, fax machines – which took minutes to transmit one page of data and print it out on wax paper in barely legible text -- were considered the height of communications technology. These big, bulky devices had to be plugged into an electrical outlet in order to function and were not very portable. Today, 4G cell phones can instantly connect us to any person or piece of information, anywhere in the world, at any time. These completely portable devices fit in the palm of our hands and require only a charged battery to operate. They can forward information to printers, web sites, Facebook pages, email accounts -- basically anywhere you need the information to go. How’s that for change? I bring this up because... (click below to read more)
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By Andy Molinsky
Few people like to deliver bad news. But the ability to do so with grace and compassion is an essential skill for any leader or manager. Here are some essential tips I’ve discovered based on interviews with more than 40 managers about delivering bad news in a professional and compassionate manner. 1. Prepare for the conversation. You never want to "wing it" when delivering bad news. The conversation can get heated and emotional. Sometimes people receiving negative news feel it's unfair. They want to fight back and argue. And as a person delivering the message, you can't let this happen. You need to control yourself in a way that diffuses a potential conflict instead of fueling the fire. You want to prepare for what you're going to say (even potentially scripting out a few opening phrases). You want to prepare for their reaction - and for your reaction to their reaction. by Suzie Doscher
Addressing the issue would bring clarity and awareness. And yet it is fascinating how quickly talking about a topic that, in fact, is hurting everybody in some way or another is avoided. The problem could be dealt with and a sense of clarity, peace, and calm could return. Yet the elephant, the sometimes very large elephant, is ignored and walked around, everyone trying to pretend that athe elephant does not actually exist. Imagine you are in a situation with an elephant in the room. For example, let us say the issue is a miscommunication.: By Chelsea Catlett
Smart ways to handle your next heated situation, shared by Nadia Lopez. She should know — she’s a school principal. Nadia Lopez, founding principal of Mott Hall Bridges Academy, is no stranger to a challenge. When she opened the school in Brownsville, Brooklyn — one of the most underserved and violent neighborhoods in New York City — she did it with knowledge that it would be no easy task. “In challenging spaces, the greatest challenge is that we don’t know what’s causing the challenge — you can’t see it correctly, so you can’t ask the right questions,” says Lopez. Armed with a quiver of experience from her corporate and education backgrounds (she previously worked at Verizon and as a teacher in Fort Greene, Brooklyn), Lopez has faced innumerable obstacles with perseverance, grace and immutable passion. Here she shares some of her favorite ways to dial down conflict — applicable in situations far beyond the classroom. |
Self-Help Book / Personal Development
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