One of the hardest jobs a leader has is giving corrective feedback to someone whose behavior is difficult, aka "the difficult employee." This person's behavior is adversely affecting the team, not just you. You've tried all the soft approaches like ignoring the behavior, making a joke about it, dropping hints -- and still he persists.
Finally the time has come to deal with this head on. You need to give him straight feedback. Most people would rather scratch their fingernails down a chalkboard than do that, but, hey, you are the leader, so it's your job. You bravely say yes, but wonder privately if, by talking to him straight, you're going to make things even worse.
What if you could give this feedback to him in a way that would solve the problem and even enhance your working relationship with him? What if he would actually thank you at the end of the conversation, grateful that you cared enough to talk to him about it? This is possible!
Here are 5 steps to follow in order to to make the biggest difference possible. You might consider experimenting with these steps also when the stakes are lower, BEFORE an employee get labeled as "difficult."
1. Prepare for the conversation ahead of time.
The Zurich International School Guide to Building Mental Resilience at Home, Work and School
Mental resilience is the cornerstone of a successful life - but can you build it in yourself, your family and your team?
Crying every morning may sound like a terrible way to start the day, but for life coach Suzie Doscher, Class of 1974 (1970-74), tears are a vital safety valve – and a healthy response to a global pandemic. “When a friend asked me how I was coping with lockdown, I told her I regularly had a good cry,” she says. “I sometimes started the day feeling uneasy or unsure, but I know it’s important to deal with my emotions so I release them by having a cry. That is how I got myself to a place where both my feet were firmly on the ground, and then I knew that I could handle whatever came my way.”
Now, more than ever, our mental health matters. We live, work and study at breakneck speed, bombarded by choice. And with technology – and the recent lockdowns – creating an ‘always on’ environment, boundaries between life and work are increasingly blurred. Clearly, the ability to build our own mental resilience, in mentally healthy work and living spaces, is crucial.
None of this is news to Brigitte Eigenmann, Head of Human Resources at ZIS. “Our mental and physical health are connected,” she says. “That’s why we need to take mental health seriously.”
Just as life is constantly changing, the brain is constantly changing. It is through repetition that thinking patterns and consequently behaviour patterns, can be shifted, tweaked, changed or completely replaced with more positive empowering ones. Through repetition the brain rewires itself.
Science has proven the brain can rewire itself. This is fantastic news especially for anybody wishing to improve the quality of their life and engaging the support of a coach for this 'change' process. Making, and more importantly sustaining, any changes in thinking or in behaviour patterns, would be very difficult, if not impossible, without this scientific truth. Knowing this offers coaching clients not only motivation but also confidence to continue on the path to 'change', which sometimes can be a difficult one.
One of the most powerful words in the English lexicon today is “trigger.” We are finally accepting that there is a spectrum of internal and external influences that can legitimately take us off course. We understand that a person, place, object, event, even a smell, can trigger an emotional response so potent, we can be transported back to a trauma we’ve worked hard to forget or come to terms with. These triggers can threaten our well-being and disrupt feelings around our core values. They can appear out of nowhere and make us feel powerless.
As an aspiring leader, a trigger can become your biggest obstacle. A strong, effective leader needs to be able to identify their emotional triggers, understand what can set them off, and steel themselves when these triggers threaten to topple everything they’ve worked for.
Here are some strategies to help you identify and deal with those triggers so you can grow and develop into the leader you are meant to become.
The brain isn’t a muscle, but it still needs to “feel the burn” in order to build new neural connections that actually last.
Remember being in middle school and preparing for an exam? Chances are you spent your study time paging through your class notes or rereading the textbook. Maybe you highlighted important details as you went.
We now know this is a pretty terrible way to study. You might’ve felt like you were absorbing the information, but you probably forgot most of it a few weeks after the test. In cases like these, you’re falling for what psychologists call “fluency”– you have a grasp of the information while you’re looking at it on the page. It feels good, easy, and reassuring. But that fluency doesn’t translate to actually recalling what you learned later on, let alone any change in skills or behavior.
Self-Help Book / Personal Development