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By Davide Costella
Imagine you are leading a global project for a large, multinational company. What might be your main challenges in terms of communication? One inevitable challenge is that you have to deal with stakeholders across the globe. This translates in different cultures, different personas, backgrounds, beliefs, conflicts as well as different communication tools such as email, face-to-face, Skype etc. This is what a client of mine, let’s call him Jack, was facing and struggling with on a regular basis. How can NLP help you to overcome the most difficult communication challenges? I asked Jack who his most painful stakeholder was. Who keeps him up at night? He answered without hesitating that this was Matt. 1. RAPPORT First we identified how Jack could enter in rapport with Matt. Rapport is the basis for any interaction.
2. SUBMODALITIES Even though Jack had managed to improve rapport, he still could not fully control his stakeholder. At the end of the day you need to be honest about what is really under YOUR control. This is why we decided to work on handling Jack’s anger that came up before and after some of the meetings. That anger was like an alarm going off at 5:00 am! Jack said, “It kills my head” -- this is how bad he was feeling. The alarm metaphor was very significant since Jack was predominately auditory. We worked a lot with, and . This helped Jack control what he COULD control, the way he filtered information. This helps you create a more helpful map of the world. 3. SLEIGHT OF MOUTH We started eliciting Matt’s beliefs and practices on using great part of the models. Sleight of Mouth is a tremendously powerful tool, but it takes great deal of practice to master it with elegance and speed. This is why practice makes it all! At this point, maybe you expect that Jack was able to manage every single interaction with Matt successfully. Well, of course that’s not really the case, but Jack was able to handle effectively the great majority of interactions with Matt, his most painful stakeholder. The good thing is that Jack had much more control over his feelings and this is what set him free. Communication is very subtle. It’s easy to underestimate the power of even some small changes that might seem insignificant, but that in the end will make a very significant difference between getting what you want or not. If you would like to improve your communication skills and make a real difference in any sphere, I am here to help you. Let’s set up an appointment to talk about it!
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By Martin / Cleverism
There are several measures that have been proven to improve one’s Emotional Quotient once adhered to. These measures are: Reduction of Negative Emotions This is perhaps the most important aspect of EQ. This is because it is paramount that one be in control of their emotions in order to ensure that they do not affect their judgment. In order for an individual to be in a position to change how they feel about a certain situation, they must first be able to change how they think about it. Reduction of negative emotions begins with the Reduction of Negative Embodiments. This refers to situations where one feels adversely towards another person or their actions. In such a situation, it is important to avoid negative conclusions in your mind as much as possible. Rather, practice the art of viewing a situation through multiple dimensions prior to reacting to it. For example, it may be tempting to conclude that a certain colleague failed to return my phone call because they are ignoring me but it would be better to conclude that they are caught up and they will phone back whenever they can. When one avoids taking other people’s actions personally, they are able to look at those actions from an objective point of view. Note that people’s actions are inspired by their own selves more than they are by us; this perception widens your perspective and reduces the possibility and occurrence of misunderstandings. Additionally, Reducing Fear of Rejection drives away negative emotions and boosts your EQ. One sure way to reduce fear of rejection is by availing multiple options for yourself in crucial situations. This is to ensure that no matter what the outcome may be, there are equally strong options at your disposal. This will eliminate any negative emotions such as anxiety or depression. For example, if you are applying for a dream job, apply in numerous different organizations; therefore, if one does not work out, the other options may still be open to you, hence relieving you of a lot of angst. Staying Calm and Managing StressWe all experience stress, be it at different levels. How you handle stressful scenarios is what determines whether you are an assertive or a reactive person; a poised or an unstable person. When under any kind of pressure, your most important asset is your ability to keep a level head. EQ is the ability to stay calm while handling extremely stressful situations. There are various practices that can be employed to keep yourself calm, for example, avoiding caffeinated beverages that may heighten your nervousness; instead, maintaining a cool temperature around yourself may be far more effective in reducing one’s anxiety or nervousness. In addition, exercise is a great stress reliever and helps reduce your physical tension, energizes you, keeps you collected, and enables you to deal with stressful situations in the calmest way possible; thereby boosting your EQ in the process. Remaining Assertive and Expressing Difficult Emotions As much as it is good to get along with the people we interact with, to develop healthy emotional quotient, you also need to be assertive and expressive and be able to set appropriate boundaries in order for people to understand where you stand in when you encounter one another. This entails exercising your right to disagree without necessarily being disagreeable, or being able to say ‘no’ where appropriate without having to feel guilty. Boosting EQ demands that one set their own priorities and protecting oneself from any forms of duress or harm. As an additional pointer; when being assertive, it is important to avoid framing statements in such a way that they come off as accusations or judgments because they automatically put the recipient on the defensive, which may result in an unnecessary altercation. Trusting Others Each individual, no matter how socially inept, has at least one person that they have given they trust and who almost understands them as intimately as they understand themselves. In scenarios that are stressful, and in situations where you feel overwhelmed by the pressure, it helps to reach out to that individual and ask for a perspective beyond your own; an objective perspective. This activity will eventually train you to handle situations in an objective manner, hence boosting your emotional quotient even without your awareness. Constantly trying to handle stressful situations on your own is not independence, it is limiting. It leads to a situation where you are never open to other approaches but your own; therefore, hampering any form of growth in your EQ. Often, all it takes is an external opinion to work through a scenario that is ongoing in your mind. Bouncing Back from Adversity Understand that life is not necessarily easy; at least not all the time, and how we choose to feel or act in response to life’s challenges can makes all the difference between optimism and frustration; hope and despair; victory and defeat. It is important that you look at every situation, especially the negative ones, as a learning experience. Ask yourself, “How can I do better?” “What have I Learnt?” In the immortal words of Thomas Edison, “I have not failed; I have found ten thousand ways that do not work.” Thomas A. Edison went on to invent the light bulb. Adopting this perception on life is one of the strongest ways to boost your EQ and go on to live a successful and fulfilling life. Develop a Genuine Interest in the People around You Another way to boost your emotional quotient is by learning to develop a genuine and keen interest in the people and the world around you. For example, in a work environment you should not only strive to learn the names of everyone you interact with but reach out to them and strive to learn as much as possible about them. It is proven that there is a satisfaction or fulfillment that human beings draw from establishing meaningful connectionsand relationships with others. Showing genuinely friendly interest in the lives of colleagues or associates is not only advantageous to you but to them too. When you reach out to people, they feel valued as human beings and not mere cogs in a machine. The kind of fulfillment drawn from making such a connection or relationship, therefore, is experienced by two parties and can act as a stress reliever, drive away any feelings of anxiousness or depression, improve productivity, and ultimately boost EQ levels. IN A NUTSHELL Our ability to use reasonably soft skills and approaches in situations boosts our Emotional Quotient (EQ). In turn, this boost in EQ enables us to handle future situations in a better, healthier, and mature manner. EQ is a sense of internal balance that enables you to keep your composure, make the right decisions, and communicate successfully even when under stress. EQ is a major determinant of the quality of the life that you live as well as your likelihood for success in both your career and personal life. For this reason, it is imperative that you understand emotional quotient intimately as well as the various ways in which we can boost it constantly. Emotional Quotient can be said to be the best predictor of performance in any workplace situation, the determinant of effective leadership, and individual excellence. When our EQ is effectively increased and applied, we realize our ability to cultivate more solid relationships both personally and in the business arena. Relationships, and more specifically their quality, are a colossal determinant of the success of any endeavor we delve in and the reality is; relationships cannot be avoided, there is no way around them. In order to ensure that we have the highest quality relationships and, therefore, the best shot at all-round success we need to constantly boost our Emotional Quotient. Image credit: Wikimedia Commons | Gert Germeraad under the Creative Commons Attribution-Share Alike 3.0 Unported license. by Art Markman as seen on Fast Company Most creative people have two things in common:
Think about what happens if you spend a year living in another country. Chances are, the people speak a different language, so you have to recognize that even the way people communicate in that country differs from where you are from. Their rituals and routines are different. The way they interact socially differs. When you dive into a second culture, two interesting things happen.
It helps you understand that there are many different ways to achieve a goal, and there are many different goals that people may find are worth achieving. The key aspect of learning to adapt to a new culture is not that you have to decide which approach is better. Rather, you recognize that everything in the world can be looked at in many different ways. Galinsky and his colleagues demonstrate that people who have spent time adapting to more than one culture are better able to generate new ideas both in laboratory studies and in corporate settings. What does this mean for you?
By Mark Markman - Fast Company Work in a multi-national team
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Self-Help Book / Personal Development
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