If an employee is missing targets, blowing deadlines, or handing in shoddy work, it can be tempting to push off any conversation about it and hope that things get better on their own. But you’re not just doing yourself and your company a disservice by staying quiet. An employee who’s falling short deserves to know it so that they have the opportunity to self-correct before things get too dire. And having to fire someone is even more uncomfortable than stepping in earlier.
Delivering the news effectively, though, is a delicate art. “It’s important to remember that this person has emotions and feelings attached to the information they’re receiving,” says industrial-organizational psychologist Amy Cooper Hakim, author of Working with Difficult People and founder of the Cooper Strategic Group. As a rough guideline, just follow the golden rule: “Handle this conversation the way you’d want it to be handled if you were on the other side,” says Justin Dauer, author of Cultivating a Creative Culture and executive at the technology company bswift. “As long as the dialogue is less oration-based and more collaboration-based, there are a lot of positives that could come out of it.” Here’s how to pull it off.
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Last week, a client asked me, “How can I delegate more effectively?” It made sense that she wanted to dig deeper into this. Delegation is a superpower for leaders — it’s one of the most powerful ways to scale yourself and your impact. I strongly believe: great leaders delegate better than average leaders.
Part of this is causality, though. If you don’t delegate, you’re probably going to burn yourself out as an average leader and never finish the journey to becoming a great leader. In some ways, delegation was always one of my strengths. But it was also something I leaned into too much once in a while. I was quick to pass on responsibilities and give others opportunities, but it was sometimes a scattershot approach. And it didn’t always come with the clear guidelines and support that makes delegation effective. So, where is the balance? How can we unlock this deep well of efficiency and effectiveness? Like most leadership topics, it begins with the leader. 1. Address Your Own Control Issues by Leah Njoki
Ever been asked to say a few things about yourself? Perhaps you said you’re a good communicator, attentive to details, or a team player. The point being, we all define ourselves in a certain way. Here’s the paradox, though; It’s not what you say that is an accurate representation of who you are, but rather what you show yourself to be. That’s how people judge you. They respond to the image you project. As such, it’s critical to focus on what you do rather than what you say. If you want to sell yourself to the world in an authentic way, focus on these four really small things because they say a lot about you. This way, you’re guaranteed to make a lasting impression and command respect from people. 1. How you keep time .... By Karen Bridbord, Ph.D., Licensed Psychologist and Organizational Consultant
When I wrote about the inflection of workplace culture back in May, I was expecting the pandemic to be a distant memory by now. Remember when we all thought it was going to last three weeks? Yet today, six months into the most significant global health crisis of our lifetime, we find ourselves still grappling with uncertainty. Instead of creating new rituals to uplift and ground us as we find ourselves, as I recommended in the beginning of the pandemic, we now must find a way to sustain ourselves. We’re collectively exhausted. This pandemic is a marathon, not a sprint, and we need to act accordingly. This includes adjusting our company values and how they’re operationalized in our organizational cultures. By Sweta Bothra, Lead Therapist at InnerHour, a Mental Health Platform
Photo by Markus Spiske on Unsplash What kind of mindset do you have? Is it one that drives you to become the best version of yourself, even when times get tough? A mindset can be defined as the way in which a person perceives themselves and the world around them. Your mindset can hugely impact your behaviours, ideas and choices you make when it comes to your goals. It can even affect your work, relationship with others and daily routine. Ultimately, the kind of mindset you have defines you who are and who you can become. There are two types of mindsets – fixed and growth. Let’s look at each in a little more detail. by Jeff Kavanaugh
Photo by Christopher Paul High on Unsplash As a partner at a consulting firm as well as a professor in the University of Texas’s MBA program, I not only team up with some of the brightest young business minds in the country, but hire them, too. And in the process, I’ve come to suspect that their expectations don’t always match recruiters’ needs. So to test my suspicion, I recently conducted a survey of over 3,000 students and recruiters to uncover their assumptions about the skills that lead to success in the job market. And the most startling gap that I found had to do with mismatched perceptions about leadership skills. WHY (AND WHEN) LEADERSHIP IS OVERRATED By Tim Davis Photo by Cherrydeck on Unsplash March 11, 2020 is a day destined for the history books: “WHO Declares Coronavirus Outbreak a Pandemic.” It was that day that, all around the world, leaders began scrambling, ripping through the pages of their crisis playbooks (or quickly creating them), searching for their pandemic play-by-play. Shortly after came the day the markets crashed on March 16, turning the crisis to both a health and economic calamity. Though etched in our minds with great infamy, it’s days like these that I believe make true leaders. Abraham Lincoln, Franklin Delano Roosevelt and Martin Luther King Jr. wouldn’t be the leaders we remember if it weren’t for the fiery trials that forged their legacies. This is true not only for politicians and activists, but also for business leaders. As president of The UPS Store, a business deemed essential throughout the pandemic, I’ve seen what works (and what doesn’t) when leading through a crisis, and how leaders can turn even a global pandemic into an opportunity. By Jessica Mudditt
Giving advice is often counterproductive, say experts, even when someone asks you for it. Here are some pointers on how to get it right. Think back to the last time you were discussing a challenge at work and someone chimed in to offer their opinion. Did you welcome their advice? Probably not. It’s more likely you dismissed it and thought to yourself: ‘You have no idea know what's going on.’ Or possibly the more defensive: ‘You don’t even know me.’ Coaching expert and author Michael Bungay Stanier believes that many of us are too quick to jump in with proffered solutions. He discovered that advice-giving has become endemic in the workplace, which prompted him to write The Advice Trap. In it, he argues that our tendency to dispense advice stems from society teaching us that success means having all the answers, and that leaders in particular must prove their value by liberally dispensing it. Opinion editorial by The American Genius
Photo by krakenimages on Unsplash Anthony J. Algmin is the Founder and CEO of Algmin Data Leadership, a company helping business and technology leaders transform their future with data, and author of a new book on data leadership. We asked for his insights on how strong leaders can see their teams, their companies and their people through this global pandemic (and other crises in the future). The following are his own words: Managers sometimes forget that the people we lead have lives outside of the office. This is true always, but is amplified when a crisis like COVID-19 occurs. We need to remember that our job is to serve our teams, to help them be as aligned and productive as possible in the short and long terms. By Kate Morgan
Photo by Anshu A on Unsplash Last week, two close friends officially postponed weddings planned for later in the year. “I know this is overdue,” wrote one in a text to me and the other bridesmaids, “but it’s given me a pit in my stomach every time I go to hit send.” Then she sent a digital version of her “Change the Date”, a replacement for the Save the Date notecard stuck to my refrigerator. For the first half of the year, the uncertainty of the pandemic’s spread has made it nearly impossible to predict whether anything will happen as we imagined it would. “I think we’re all being made keenly aware that the control we thought we had is maybe more fragile than we believed,” says Shevaun Neupert, a professor of psychology at North Carolina State University. But putting the future into a perpetual holding pattern is tough on mental health. Studies have shown strong ties between an unclear future and anxiety, and intolerance of uncertainty has been shown to correlate strongly with depression. By Marina Khidekel, Head of Content Development at Thrive Global There’s no doubt that the coronavirus pandemic disrupted our routines — but in doing so, it’s also forced us to rethink our relationship with time in meaningful ways. As Dean Kissick writes in a recent New York Times op-ed, the opportunity lies in being able to “see time afresh — as something we really don’t have enough of, as something precious precisely because it’s ephemeral.” We asked our Thrive community to share the unexpected lessons they’ve learned about time during the pandemic, and about the strategies they’re using to manage their time better. Which of these will you implement as we move forward? By Jessica Hicks, Associate Multimedia Editor at Thrive Global
Managing people is tough — but managing people as they work from home during a global pandemic, well, that’s another story. Whether you’re a first-time manager or have been leading people for years, the coronavirus crisis has likely pushed you into uncharted territory. On top of overseeing day-to-day workflow, problem-solving, and paying attention to the bottom line and deliverables, there’s another big task on your plate: helping to take care of the human capital on your team when you don’t see them every day. “It is difficult to know what demands each individual is facing — whether it be navigating health issues, a partner that is a frontline responder, children in need of care, extended family members that are isolated,” Ashley Hardin, Ph.D., a professor of organizational behavior at Washington University in St. Louis, tells Thrive. “Many employees are balancing many roles and enacting those roles simultaneously for the first time.” Not every company can afford to completely halt their hiring plans, and for some industries, |