by Davide Costella
Having worked in the supply chain field in big organizations for quite some time, I have heard a few times how number-driven we are, how we trust metrics, lean six sigma methods over an empathetic, listening and coaching approach.
I can counteract this argument with an authentic success story, a story of people over numbers.
It is January. It is raining. It is cold and foggy. The holidays are just over and a big project meant to improve the warehouse operations of our third party logistics is assigned to me. It is the kind of project that has a huge scope, resources still unknown, challenging timelines and tons of traveling involved. Sound familiar? Well, it turned out to be one of the greatest personal experiences and most successful projects I have ever worked on. And you know what made it such a masterpiece? People. Yes, you heard that right: People.
So what made it so different from any other supply chain project? What did we do to make people more significant than the usual key performance indicators (KPIs)?
None of these are magic tricks. They are things that will work only if you truly believe in what you're doing.. If you do not, it is better you do not practice them at all or you will likely cause the opposite effects.
If you strongly believe in people over numbers, share this post as many as you can. Let others be inspired as well!