Coaching Blog
The Coaching Group Of Switzerland

We all know the feeling—angry, upset, and sad because the world is making our life less than perfect. Our boss is mean, our friends aren’t there for us, other drivers cut us off in traffic, the store clerk was rude, we got a surprise bill from the electric company. On and on, we have so many miseries that are not our fault.
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Susan wrote in Feel the Fear and Do It Anyway, “We all have a tendency to look around for someone to blame if things are not working out to our liking.” Blaming others of things outside our control means we are not taking responsibility for ourselves. Blame makes us into an injured party who has no control, who lets the world beat them down, who doesn’t respect themselves, who lives in misery.

In Chapter 4, “Whether You Want It or Not…It’s Yours,” Susan talks a lot about taking responsibility for our own lives. As adults, we often feel that we are burdened with lots of responsibility. But responsibility for your day-to-day living is far different than taking responsibility for how you react to your day-to-day living.

❌ I want somebody to fix the problems in my life - the right coach will question, listen, reflect and challenge you to think in new, more resourceful ways but will NOT “solve” anything for you. If you’re not committed to do the work, event the best coach can’t help.
 
❌ I need help with psychological issues - if you’re dealing with depression, anxiety or a mental illness, you need a trained therapist. A coach will focus primarily on your future helping you discover new ways of acting and thinking, rather than dealing too much with your past. 
 
❌ I need a wise friend - a good coach is NOT your friend and needs to  have the impartial ability to hold that bigger vision that will help you attain your full potential. Family and friends are not impartial. They are too close to your situation, which can limit their vision of your potential.  
 
✅ Something wonderful has happened - positive change can be exciting and challenging simultaneously. Big transitions such as a new job or career, can have a huge impact on other areas of your life. This makes them the perfect opportunity to get a renewed sense of Who You Are and most want to become.
 
✅ Something terrible has happened - a qualified coach can provide a compassionate and safe space for you to process and learn from the struggle so you can expand and move forward.  

Hiring a candidate can feel like reaching the finish line of a journey. After weeks or months of recruiting efforts, you finally found the right fit. But it’s not – it’s actually the beginning of a crucial stage of your hiring process: onboarding.

“It is an incredibly vital stage of the hiring process because employees are acclimated to their position, the company’s philosophies, and what the organization has to offer during onboarding,” says Jamie Olson, Head of People & Culture at Continu, a learning amplification platform for teams.

“It also increases motivation, resulting in employees who are dedicated to the company’s success, and promotes the retention of new recruits by making them feel like a part of the team.”

Your onboarding process is the first impression. It can make or break the long-term chances of success of your new team member – it’s when expectations are set and important information is passed along. Olson broke down everything you need to know about how to effectively welcome a new employee to the team. Learn more in the checklist and onboarding tips below.

The ultimate onboarding checklist
First of all, it’s important not to “wing it.” Onboarding doesn’t consist of greeting your new report and making a few introductions before leaving them on their own. You’ll need to create a streamlined process that is consistent every time you hire someone new. Here is a checklist.

I’VE ALWAYS BEEN an indecisive person. What to wear, which menu item to pick, when to do house chores, always thinking through scenarios before committing to even the most trivial of choices.
If this sounds like you, you’re certainly not unusual: Many people struggle with these issues. Our new research may not be able to help you choose which restaurant to go to, but it might reassure you. Decisive people may be more confident in the choices they make, but they are no better at making decisions than the rest of us.

One of the worst mistakes founders and execs will ever make is to hire or promote someone into a leadership role who manages through an insatiable ego as their driving force for every thought and decision.
But it happens. And when hubris becomes a stronghold in your culture, it can be the cause of much conflict and unneeded drama for employees. A quick example: Managers who destroy morale by putting themselves on a pedestal as the source for all the answers, and use it to wield power over their people.

The damaging effects of hubris
Research says that people exhibiting "hubristic pride" (as opposed to a more healthy and authentic pride) were found to be narcissistic, reflecting feelings of arrogance, grandiosity, and superiority. They also experienced more interpersonal conflicts and, ironically enough, were prone to shame. 
Truth is, these people hurt businesses in many ways. In my own observations as an executive coach, I have seen these behaviors in leaders exhibiting hubristic pride:

• Taking credit for other people's work, thereby distancing themselves from others.
• Exaggerating stories and accomplishments, because the simple truth doesn't get enough of a reaction.
• Feeling entitled to star treatment because of their position or title. 
• Lacking accountability and failing to exercise active and respectful listening.
  

Sometimes it’s necessary to provide feedback, but it can be a delicate situation.

You’ve probably heard that people don’t quit jobs; they quit bosses. In today’s hiring market with record numbers of employees resigning, that may or may not always be true. But bad bosses can definitely be a factor for employees who decide to leave.

“I think that a lot of people are saying, ‘Hey, I’ve been putting up with this manager for way too long. All of a sudden, we are in an incredible job market, and I’m going to take my chances and test it out and see if there is a better fit and a better opportunity available,'” says Stephanie Lovell, head of marketing for Hirect, a hiring app for tech startup founders.

If you’re considering leaving your job because of your manager, consider this: What if your boss is a fixer upper? A diamond in the rough? Someone who just needs some input on how to do a better job? Giving your boss feedback may not only be a way to correct your frustration; it can be helpful for your boss, too. It can also be tricky.

But instead of diving into a list of grievances, consider these steps:

Managers expect a lot from their employees, but let’s turn it around: what should employees be expecting from their managers?

Whoever manages a team doesn’t just manage their to-do list, targets and professional roles — at the end of the day, they’re dealing with people. And we all come with our own list of demands and needs, both inside and out of work.

It’s time employees were put first. Not out of greed or to be spoiled, but to become more efficient, productive, engaged employees. Here’s how your manager should be supporting your lifestyle and helping you achieve your career goals.

1. Are they offering valuable wellbeing perks?
A lot of times, managers get well-being in the workplace all wrong. Let’s set one thing straight: well-being can never be managed or established in only one place. If you want your employees to feel great at work, take care of them outside of work. Let’s break down what well-being is all about, first.

Statistics show that over 20 percent of newly established businesses in the U.S. close within the first two years. That equates to around 155,000 companies, which is quite an astounding number. If you do not want your startup to be a part of these statistics, it may be time to start thinking outside the box. 

One way to ignite the creative spark within you is to create mind maps. Online mind mapping is a tool that is readily available and can increase innovation. Entrepreneurial creativity is now a necessity in this changing business landscape. To survive, business people need to be adaptable and innovative.

Let’s examine how mind maps can act as the key to unlocking an entrepreneur’s creative side.

Develop Creative Habits
People think creativity is something you are born with. However, that is not always true.

Lessons from Rebekah Taussig on honoring and celebrating our bodies.

Self-acceptance is essential to self-care and our overall well-being. If we can’t accept ourselves, our well-being is going to suffer, regardless of how diligent we are about any other physical and mental health practices. 

Still, even with all the progress we’ve made in recent years on body positivity and mental health, the radical act of accepting ourselves for who we are has never been more challenging. Our society surrounds us with images of what supposedly healthy and perfect bodies look like. And of course, much of that is fueled by social media, which, in study after study, has been shown to damage our body image and self-acceptance. So how can we learn to accept ourselves and show up for ourselves in a way that nurtures our well-being?

To begin to answer this question, I had the privilege of talking with Rebekah Taussig on a recent episode of Deloitte’s “WorkWell” podcast. Rebekah is a writer, teacher, and advocate, whose popular Instagram feed, @sitting_pretty, is filled with what she calls “Mini memoirs.” I was thrilled to talk to her about her new book, Sitting Pretty: The View from My Ordinary Resilient Disabled Body, in which she chronicles her journey to self-acceptance with her trademark candor, humor, vulnerability, and authenticity.

You did it. You made it out — hopefully with some shred of sanity and sense of personal self-worth. But even if those things feel unrecoverable, they aren’t. You can get them back.

Maybe you’ve moved on to greener pastures. If that’s the case, well done. You’ve taken an important step towards preserving (or gaining back) your emotional and physical health.

Maybe, although less likely, your boss either moved on or was fired. Most of the time, these situations don’t fix themselves, as for some reason senior leadership would rather keep a single toxic boss employed than the multiple high-quality employees who leave because of them.

In either case, there’s a residual emotional and physical toll that lasts well beyond the end of the boss-employee relationship. I know; I’ve been there.
In the span of just two years of reporting to a toxic boss, I went from being a high-performing, high-potential engineering leader to nearly leaving the company I’d spent 15 years at because of one single person. My boss. That’s how badly I needed to get away from her.
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In this article, we will talk about how to recognize subtly toxic people.
No one wants to waste time and energy around people who consistently behave in unhealthy ways and add negativity to our lives. Yet, many of us sometimes get stuck in toxic relationships that have a negative impact on our mental health and even on our self-confidence.

The problem is some people may seem friendly, charming, respectful, and even emotionally mature, when we don’t know them enough. Some of their behaviors may seem inoffensive at first, while the reality is they are not, and they can actually damage relationships in the long-term. This is why it’s essential to learn to recognize these unhealthy habits.

What follows are four behaviors of subtly toxic people:

Feel like constant meetings are hanging you up? Set a regular meeting with yourself. 

Meetings and more meetings. Just as you finish one call, you are dialing into the next one. Need to go for toilet break? Forget it -- there’s another meeting. This meeting situation was already insane before the pandemic, and it it has only gotten worse now with so many people working from home.  
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There are dozens of articles about how to spend less time in meetings, how to reject meetings without looking bad, about 2/3 of our life being spent in meetings. All these articles trying to help us save ourselves. Yet many of us keep falling into the meeting trap. I have yet to find the magic formula for myself, however I do believe I am becoming more aware about how I am actually spending my time versus how I want to spend my time.

Why you don’t learn from failure

How many times have you heard that failure is a “teachable moment?” That you learn more from failure than success? In a 2017 commencement speech, U.S. Supreme Court Chief Justice John Roberts actually wished the graduating class “bad luck,” so they’d have something to learn from. 

Yet my colleague Ayelet Fishbach and I find that failure has the opposite effect: It thwarts learning. In a recent study, we presented over 300 telemarketers with a quiz. The telemarketers answered 10 questions on customer service, each with two possible responses (i.e., “How many dollars do U.S. companies spend on customer service each year?” The answer choices: 60 billion or 90 billion).

Some considerations about your remote working environment by Paolo Cuomo.

Just over 9,000 days ago I entered 37 Fitzroy Square, London and sat at an office desk for the first time. 380 days ago I entered the iconic Cheesegrater building and sat at an office desk for the last time. I hope it won’t be the very last, but it’s clear I won’t be back until mid-2021 at the soonest. Ignoring a project I did many years ago with night-shift supermarket workers, this is the longest by far I’ve not worked in an office.

When the UK and much of the rest of the world went into “lockdown” back in March/April 2020, it all seemed rather temporary. Of the many millions conducting our work interactions via email and Zoom, most took a short-term approach to our workspace — sometimes through limited choice, sometimes through natural inertia. Sure, a new mouse or a monitor, but still just stuck in the same corner or on the dining room table.

As the work from home extended, we entered the summer months with the siren song of working outside or, as in my case, spending large parts of the day on calls while walking. Thus no real reason to adjust.
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Now here we are a year later.

Supporting employees who initially come across as timid can help these people feel comfortable at work and deliver great results for the company.

Experienced managers will have overseen teams comprising all sorts of characters and personality types, from the boldest extroverts to the quietest introverts.
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Commonly accepted ideas in the world of work, and society as a whole, suggest the people who speak loudest and take control of social situations are the most capable and able to deliver results.

But that isn’t necessarily true. Natural introverts often have many qualities that can prove particularly valuable for businesses, so there’s a lot to be gained from supporting employees who initially come across as shy and timid.

Here are some of the ways you can do that...

One of the hardest jobs a leader has is giving corrective feedback to someone whose behavior is difficult, aka "the difficult employee." This person's behavior is adversely affecting the team, not just you. You've tried all the soft approaches like ignoring the behavior, making a joke about it, dropping hints -- and still he persists. 

Finally the time has come to deal with this head on. You need to give him straight feedback. Most people would rather scratch their fingernails down a chalkboard than do that, but, hey, you are the leader, so it's your job. You bravely say yes, but wonder privately if, by talking to him straight, you're going to make things even worse. 

What if you could give this feedback to him in a way that would solve the problem and even enhance your working relationship with him? What if he would actually thank you at the end of the conversation, grateful that you cared enough to talk to him about it? This is possible!

Here are 5 steps to follow in order to to make the biggest difference possible. You might consider experimenting with these steps also when the stakes are lower, BEFORE an employee get labeled as  "difficult." 
1.      Prepare for the conversation ahead of time.

• Do not wing it. Think of one or two specific incidents where his behavior was difficult. Consider what his motivation might have been? Try to see this from his eyes.
• Think about what you want him to do differently.  
• Schedule time as soon after the incident as possible to meet  with him.
• When you set up the meeting with him, let him know it is serious.

Just as life is constantly changing, the brain is constantly changing. It is through repetition that thinking patterns and consequently behaviour patterns, can be shifted, tweaked, changed or completely replaced with more positive empowering ones. Through repetition the brain rewires itself. 

Science has proven the brain can rewire itself. This is fantastic news especially for anybody wishing to improve the quality of their life and engaging the support of a coach for this 'change' process.  Making, and more importantly sustaining, any changes in thinking or in behaviour patterns, would be very difficult, if not impossible, without this scientific truth. Knowing this offers coaching clients not only motivation but also confidence to continue on the path to 'change', which sometimes can be a difficult one.

If an employee is missing targets, blowing deadlines, or handing in shoddy work, it can be tempting to push off any conversation about it and hope that things get better on their own. But you’re not just doing yourself and your company a disservice by staying quiet. An employee who’s falling short deserves to know it so that they have the opportunity to self-correct before things get too dire. And having to fire someone is even more uncomfortable than stepping in earlier.

Delivering the news effectively, though, is a delicate art. “It’s important to remember that this person has emotions and feelings attached to the information they’re receiving,” says industrial-organizational psychologist Amy Cooper Hakim, author of Working with Difficult People and founder of the Cooper Strategic Group.

As a rough guideline, just follow the golden rule: “Handle this conversation the way you’d want it to be handled if you were on the other side,” says Justin Dauer, author of Cultivating a Creative Culture and executive at the technology company bswift. “As long as the dialogue is less oration-based and more collaboration-based, there are a lot of positives that could come out of it.” Here’s how to pull it off.

by Leah Njoki

Ever been asked to say a few things about yourself? Perhaps you said you’re a good communicator, attentive to details, or a team player. The point being, we all define ourselves in a certain way.

Here’s the paradox, though; It’s not what you say that is an accurate representation of who you are, but rather what you show yourself to be. That’s how people judge you. They respond to the image you project. As such, it’s critical to focus on what you do rather than what you say.

If you want to sell yourself to the world in an authentic way, focus on these four really small things because they say a lot about you. This way, you’re guaranteed to make a lasting impression and command respect from people.

1. How you keep time
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By Karen Bridbord, Ph.D., Licensed Psychologist and Organizational Consultant
When I wrote about the inflection of workplace culture back in May, I was expecting the pandemic to be a distant memory by now. Remember when we all thought it was going to last three weeks? Yet today, six months into the most significant global health crisis of our lifetime, we find ourselves still grappling with uncertainty.

Instead of creating new rituals to uplift and ground us as we find ourselves, as I recommended in the beginning of the pandemic, we now must find a way to sustain ourselves. We’re collectively exhausted. This pandemic is a marathon, not a sprint, and we need to act accordingly. This includes adjusting our company values and how they’re operationalized in our organizational cultures.

By Sweta Bothra, Lead Therapist at InnerHour, a Mental Health Platform​
Photo by Markus Spiske on Unsplash

What kind of mindset do you have? Is it one that drives you to become the best version of yourself, even when times get tough?

A mindset can be defined as the way in which a person perceives themselves and the world around them. Your mindset can hugely impact your behaviours, ideas and choices you make when it comes to your goals. It can even affect your work, relationship with others and daily routine. Ultimately, the kind of mindset you have defines you who are and who you can become. 

There are two types of mindsets – fixed and growth. Let’s look at each in a little more detail. 

by Jeff Kavanaugh 
Photo by Christopher Paul High on Unsplash

​As a partner at a consulting firm as well as a professor in the University of Texas’s MBA program, I not only team up with some of the brightest young business minds in the country, but hire them, too. And in the process, I’ve come to suspect that their expectations don’t always match recruiters’ needs.
So to test my suspicion, I recently conducted a survey of over 3,000 students and recruiters to uncover their assumptions about the skills that lead to success in the job market. And the most startling gap that I found had to do with mismatched perceptions about leadership skills.

​WHY (AND WHEN) LEADERSHIP IS OVERRATED

​By Tim Davis
Photo by Cherrydeck on Unsplash
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March 11, 2020 is a day destined for the history books: “WHO Declares Coronavirus Outbreak a Pandemic.” It was that day that, all around the world, leaders began scrambling, ripping through the pages of their crisis playbooks (or quickly creating them), searching for their pandemic play-by-play. Shortly after came the day the markets crashed on March 16, turning the crisis to both a health and economic calamity.

Though etched in our minds with great infamy, it’s days like these that I believe make true leaders. Abraham Lincoln, Franklin Delano Roosevelt and Martin Luther King Jr. wouldn’t be the leaders we remember if it weren’t for the fiery trials that forged their legacies. This is true not only for politicians and activists, but also for business leaders. As president of The UPS Store, a business deemed essential throughout the pandemic, I’ve seen what works (and what doesn’t) when leading through a crisis, and how leaders can turn even a global pandemic into an opportunity.