One of the hardest jobs a leader has is giving corrective feedback to someone whose behavior is difficult, aka "the difficult employee." This person's behavior is adversely affecting the team, not just you. You've tried all the soft approaches like ignoring the behavior, making a joke about it, dropping hints -- and still he persists.
Finally the time has come to deal with this head on. You need to give him straight feedback. Most people would rather scratch their fingernails down a chalkboard than do that, but, hey, you are the leader, so it's your job. You bravely say yes, but wonder privately if, by talking to him straight, you're going to make things even worse.
What if you could give this feedback to him in a way that would solve the problem and even enhance your working relationship with him? What if he would actually thank you at the end of the conversation, grateful that you cared enough to talk to him about it? This is possible!
Here are 5 steps to follow in order to to make the biggest difference possible. You might consider experimenting with these steps also when the stakes are lower, BEFORE an employee get labeled as "difficult."
1. Prepare for the conversation ahead of time.
One of the most powerful words in the English lexicon today is “trigger.” We are finally accepting that there is a spectrum of internal and external influences that can legitimately take us off course. We understand that a person, place, object, event, even a smell, can trigger an emotional response so potent, we can be transported back to a trauma we’ve worked hard to forget or come to terms with. These triggers can threaten our well-being and disrupt feelings around our core values. They can appear out of nowhere and make us feel powerless.
As an aspiring leader, a trigger can become your biggest obstacle. A strong, effective leader needs to be able to identify their emotional triggers, understand what can set them off, and steel themselves when these triggers threaten to topple everything they’ve worked for.
Here are some strategies to help you identify and deal with those triggers so you can grow and develop into the leader you are meant to become.
By Karen Bridbord, Ph.D., Licensed Psychologist and Organizational Consultant
When I wrote about the inflection of workplace culture back in May, I was expecting the pandemic to be a distant memory by now. Remember when we all thought it was going to last three weeks? Yet today, six months into the most significant global health crisis of our lifetime, we find ourselves still grappling with uncertainty.
Instead of creating new rituals to uplift and ground us as we find ourselves, as I recommended in the beginning of the pandemic, we now must find a way to sustain ourselves. We’re collectively exhausted. This pandemic is a marathon, not a sprint, and we need to act accordingly. This includes adjusting our company values and how they’re operationalized in our organizational cultures.
By Suzie Doscher, Executive & Life Coach and Self-help Author
When a company focuses solely on reaching targets and continually pushes employees to reach these goals, the side effects often result in a high turnover and burnout rate. Ironically, this can cause the company NOT to achieve its targets in the desired timeframe. Pushing too hard in one direction results in an inevitable push back from the opposite direction. This is a law of nature that applies to the business world as well.
Stressed employees trying to reach sometimes unrealistic or unnecessary targets tend to operate at half of their capacity. They start to make mistakes and lose track of the details amid their overwhelming work schedules. They tend to suffer physically exhaustion as well. All of this hurts productivity, the very thing the company is trying to increase.
By Justin Black, Head of People Science, Glint Platform at LinkedIn
For organizations around the world, the past several months have brought a wave of unknowns. How do we set up our workforce to be successful in a fully remote setting? How do we make sure they’re safe, supported, and informed as things rapidly change? When will we return to the office and what will the impact be on our employees?
The ambiguity is compounded by COVID-19’s novelty — no real playbook exists to help organizations respond and recover from a modern pandemic. CEOs and HR leaders have looked to health and safety officials, peers, and industry experts to help guide their plans.
By Marcel Schwantes
In 2016, the World Economic Forum released its fascinating Future of Jobs Report, where they asked chief human resources officers from global companies what they saw as the top 10 job skills required for workers to thrive by 2020.
One skill projected for success in 2020 that didn’t even crack the top 10 list in 2015 was — you guessed it — emotional intelligence.
According to many experts in the field, emotional intelligence has become an important predictor of job success for nearly two decades, even surpassing technical ability.
In one noteworthy CareerBuilder survey of more than 2,600 U.S. hiring managers and human resources professionals, it was found that “fifty-nine percent of employers would not hire someone who has a high IQ but low [emotional intelligence].”
In fact, 75 percent of survey respondents said they’re more likely to promote someone with high emotional intelligence over someone with high IQ.
Companies are placing a high value on workers with emotional intelligence for several reasons. In my own studies and observations over the years as a leadership coach, here are six that really stand out....
Opinions expressed by Entrepreneur contributors are their own.“One of the things that I was told early on is that you should never let them see you sweat,” Ursula Burns once said in an interview. Burns, then-CEO of Xerox, was reflecting on leadership advice she had received over the years. She continued, “I remember hearing that and saying: ‘Oh, my God! I think that they have to see you sweat.’”
When I first read that interview, I was a few years into launching JotForm and was still figuring out my leadership style. I had figured that the best leaders were stoic types -- Teflon-strong with impenetrable poker faces. Burns’ words were kind of a revelation.
Could emotions be a strength rather than a weakness?
In times of stress -- and in the startup world -- those are far from uncommon. Should entrepreneurs share, rather than smother their feelings?
By Adam Fridman
"Purpose Inspires, Values Guide, Habits Define."
Purpose is the why of your organization. Purpose is what gives work meaning. But purpose is in danger of becoming "GWOP" - Goals Without Plans - unless it is aligned with your culture. Putting it another way, purpose is about where your company's journey is taking you. Culture is the combination of values and habits that will get you there.
Purpose, Values or Culture: What's the Difference?
Some people confuse the ideas of purpose, values and culture. They are three similar but distinct concepts. If purpose, values and culture were a math equation, they'd look something like this:
By Jessica Hicks, Editorial Fellow at Thrive Global
Knowing how to delegate is essential to successful leadership, but it’s a skill that can be challenging. Some managers don’t like to hand over responsibility, while others might be nervous about appearing disengaged — but what these leaders don’t realize is that delegating can provide growth opportunities for their colleagues, and reduce stress for the entire team.
Plus, managers need additional support. A recent Gallup report found that managing various types of employees and stakeholders can escalate stress for managers, who “need protected time to think, do their own work, and respond to requests.”
If you’re a manager who’s unsure how to hand over a task, check out these tips to make the process more thoughtful and effective:
By Rebecca Muller, Assistant Editor at Thrive Global
It’s incredibly gratifying to achieve a goal you’ve set for yourself, but the real challenge often begins after you hit your target, when you have to maintain the practices you have begun in order to see prolonged success. According to a new Stanford study published in the Journal of Personality and Social Psychology, individuals are more likely to continue their positive habits after the fact if they see their goal achievement as “completing a journey” instead of “arriving at a destination.”
The researchers looked at people who managed to reach their individual goals and continued succeeding afterward, and asked which mindset allowed for their continued wins. “This question is critical, because it helps us to redefine success,” study co-author and General Atlantic Professor at Stanford Graduate School of Business, Jennifer Aaker, Ph.D, explained in a statement. “It moves us from focusing on the short-run win associated with attaining a goal, to the longer-term benefits associated with continued improvement after the goal.”
Dianna is the thought leader behind Cylient's unique, comprehensive approach for instilling coaching cultures.
Is building a coaching culture for your enterprise a strategic priority for your organization in 2019, or does it fall further down the list in the “nice to do someday” category? If building a coaching culture isn’t at the top of your priority list, here’s why I think it should be:
I believe that many of the top priorities that Learning and Development professionals focus on are actually symptoms of using traditional “direct and correct” leadership approaches to try to manage our current multifaceted, ever-changing work environments.
Here’s why I think that:
When people lead by telling people what to do, and then correcting them when they think they are “wrong,” it teaches the people they are leading to:
By Marcel Schwantes, Principle and Founder, Leadership from the Core
In an effort to increase leadership thinking and awareness about the new measures of success, this one may be hard to swallow for some of my readers, but here it goes.
Research on positive organizational scholarship has revealed a powerful weapon for creating happier workplace cultures and more loyal and committed employees who produce better work. It comes down to one word: kindness.
Before I get into the business case for kindness, I have to ask: Why don't we see more kindness at work? Why aren't more decision makers jumping on this bandwagon, if it means leveraging it for business impact and bottom line results? Because the perception of this soft and fuzzy word implies that it's only fit for "doormat" and weak leaders, much like other counterintuitive powerhouse leadership words like empathy, transparency, and vulnerability. And that's a shame.
Self-Help Book / Personal Development